Account/Billing
Specify who receives Billing Receipt Notifications
By default, our automated system will send the subscription owner a billing receipt every time a transaction processes. The Owner is the person that initially created the website and purchased the subscription, so only one person can have this role ...
How to Upgrade Your Subscription or Change Your Monthly/Annual Terms
You can change the terms of your subscription through your liveBooks dashboard: Log into your website dashboard at design.livebooks.com. Scroll down to the bottom of your Dashboard area to see your current Plan Summary. Click on the link that says ...
Change Ownership of a Site
There are two different options for changing the site ownership, depending on if the site Owner has access to their email that is associated with the subscription or not. If the Owner has access to their email 1. Click on your site name in the gray ...
Change/Reset Email Login
You can update the email address through the dashboard. 1. Click the down arrow next to the account name under "active site”. 2. Click "Account”. 3. Under "Contact Info, click "edit”. 4. Change the email address there, and then save!
Receive an Invoice for Your Subscription
Our billing system will automatically email you a paid receipt after your subscription renews. We do not manually generate subscription invoices for our customers. We recommend using the automatically generated receipts as documentation of your ...
Update Credit Card Information/Expired Card
If you need to update the payment details for your subscription, you can do that within your Account settings. Note: Only the Owner on the subscription may edit payment information. (See our Users & Roles guide) Manage payment methods Add a new ...
Subscription Renewal Information
All paid subscriptions will automatically renew on both the monthly and annual subscription levels. In order to stop your subscription from automatically renewing into a new bill cycle, you will need to cancel your subscription before the month or ...
Cancel a Subscription/Delete Website or Account
This guide will walk you through the steps to delete a website from your account or to delete your entire account. Keep in mind that only the designated account owner can delete a site or account. Once a website is deleted, its associated ...
Change/Reset Password
There are two different ways you can reset your password. From the Dashboard: 1. Click the drop-down arrow next to your active site name. 2. Click the gray "Account" button. 3. Click the blue "Change Password" button. 4. Reset your password! From the ...
Switch Between Websites
If you have more than one website in your account, they will all be visible through the Active Site drop-down menu in the gray navigation bar. 1. Select Active Site from the gray navigation bar. A list of all your sites will appear. If you need to ...
Create a New Website on the Same Account
You can create as many new sites as you want. Each new site comes with a 14-day free trial. Follow these steps to add a new site to your account: 1. Select Active Site from the gray navigation bar. 2. Click on the green the Create New Site button. 3. ...
I received an email saying my credit card is about to expire, what do I do?
If the default credit card on your account is expiring soon, you will receive an automated email asking you to update your credit card information. If you receive this email, please follow the steps in this article to update your credit card ...