Subscription Renewal Information

Subscription Renewal Information

All paid subscriptions will automatically renew on both the monthly and annual subscription levels. In order to stop your subscription from automatically renewing into a new bill cycle, you will need to cancel your subscription before the month or year ends.

You can also view the exact date of when your subscription will renew by checking in your Subscriptions tab.

1. Select the site name in the gray navigation bar, and select Account.

Update_Card_SS1.png

2. Click on Subscriptions under the Manager Account header. The renewal date is located under each active subscription (“Service through XX/XX/XXX”)

Screen_Shot_2018-09-05_at_12.08.46_PM.png

Note: We recommend setting yourself a personal reminder including your renewal date to avoid any unexpected charges to your card on file when it comes time to renew.

Does your paid subscription automatically renew?

Yes, it does. All paid subscriptions will renew automatically on both the monthly and annual subscription levels. In order to stop your subscription from automatically renewing into a new bill cycle, we recommend that you cancel your subscription before the month or year ends.

Reach out to our support team if you have any other billing questions: support@livebooks.com

    • Related Articles

    • Receive an Invoice for Your Subscription

      Our billing system will automatically email you a paid receipt after your subscription renews. We do not manually generate subscription invoices for our customers. We recommend using the automatically generated receipts as documentation of your ...
    • Cancel a Subscription/Delete Website or Account

      This guide will walk you through the steps to delete a website from your account or to delete your entire account. Keep in mind that only the designated account owner can delete a site or account. Once a website is deleted, its associated ...
    • Specify who receives Billing Receipt Notifications

      By default, our automated system will send the subscription owner a billing receipt every time a transaction processes. The Owner is the person that initially created the website and purchased the subscription, so only one person can have this role ...
    • Update Credit Card Information/Expired Card

      If you need to update the payment details for your subscription, you can do that within your Account settings. Note: Only the Owner on the subscription may edit payment information. (See our Users & Roles guide) Manage payment methods Add a new ...
    • How to Upgrade Your Subscription or Change Your Monthly/Annual Terms

      You can change the terms of your subscription through your liveBooks dashboard: Log into your website dashboard at design.livebooks.com. Scroll down to the bottom of your Dashboard area to see your current Plan Summary. Click on the link that says ...